Feedback

Dear Clients,        

In order to satisfy your needs and requirements and to improve quality of our services we wish to collect views on the cooperation to date. We guarantee that results of your assessment will be taken into account to take actions aimed at meeting your and other clients’ expectations.
We analyse all opinions, needs and observations which will make it possible to draw specific conclusions to improve our cooperation.



Information about a client:
Company:*
Street:
Place:*
Postcode:
Contact person:   
Telephone:
E-mail:*

* obligatory fields

Name of a bought product:
Kind of welded pipes: spirally welded (SAWH) Kind of coating: 3 LPE
longitudinally welded (SAWL) 3 LPP
longitudinally induction welded (HFI) cement
hollow sections (SHS) epoxy
laminat


Assessment of execution of an order:

 yes no
Was the quality of delivery in accordance with the order?
Was the delivery date in accordance with the order?
Were the goods delivered to the place indicated by you /unloading/ in accordance with arrangements?
Which forms of sending delivery documents are you interested in?    
- post  
- email  
Goods should be transported by:    
buyer  
seller  
     
Assessment of cooperation

    
Do you cooperate with ”FERRUM” S.A. as:    
- a representative  
- an agent  
- a distributor  
- other
   
How long have you been cooperating with ”FERRUM” S.A.?    
- occasionally  
- not longer than 1 year  
- from 1 to 3 years  
- longer than 3 years  
What do you think of our cooperation? It is

(5 – very good 4 – good 3 – not very good 2 - poor 1 – very poor)

    
FACTOR Grade COMMENTS
Cooperation with people responsible for customer service
Staff competences
Response to complaints
Communication with the company
Which factor had the greatest influence on the choice of our Company as a supplier?    
- wide range of products  
- competences of the company’s representatives  
- quality of commercial transactions  
- prices of products  
- way of responding to complaints  
- execution time of orders  
- other, what?
Sources of information about our Company’s products and services /you can tick more than one answer/:    
- the Internet  
- fair  
- friends  
- telephone/fax  
- sales representatives  
- suppliers  
Would you recommend us to clients? /if you tick “no”, please give reasons/    
- tak  
no, because
In your opinion, information provided by ”FERRUM” S.A. about its current offer is /please tick one answer/    
- exhaustive  
- insufficient  
- sufficient  
- no information about the current offer  
Execution time of orders in comparison with companies of a similar profile:    
- much shorter  
- shorter  
- symilar  
- longer  
- much longer  
Prices in comparison with companies of a similar profile:    
- much lower  
- lower  
- similar  
- higher  
- much higher  
- Would you entrust us with another order?    

- yes, because
- no, because
   

Please give comments and suggestions /e.g. what would you like our Company to change in order to improve cooperation, what problems did you see during cooperation/exploitation of products etc./


See also